BANK CENTRAL ASIA (BCA)
Machine Training Goes Virtual
BCA enhances EDC machine training with a 3D and AR app, making the process efficient and user-friendly for merchants.
About
Meet BANK CENTRAL ASIA (BCA)
Established in 1957, Bank Central Asia (BCA) is the biggest private banking company in Indonesia with thousands of branches and several subsidiaries operating all over the country. In 2022 alone, they managed to win 50 awards for the excellent services they offer.
The challenge
Turning an idea into an experience
When merchants want to use the EDC machine, BCA will have to make sure that they’re well-comprehended of how it works. And that was usually done by having thorough training sessions—be it online or offline. With limited manpower and time, that’s obviously a hurdle to tackle.
Our solution
Building the right solution
To simplify the training session, we created an AR training app for BCA called Info EDC BCA. Instead of holding offline training sessions, merchants can learn independently how to operate the machine—simply with the pop-up instructions and information in detailed 3D & AR visualizations.